Last Updated: May 28, 2026
Thank you for shopping at Haowholesale (https://haowholesale.com/). As a professional B2B wholesale platform for fashion supplies, we strive to offer the highest quality products and ensure a smooth transactional experience.
Because we operate on a wholesale basis with bulk pricing and low margins, our Return & Refund Policy differs from standard retail websites. Please read the following terms carefully before placing your order.
Final Sale: All bulk purchases placed on our Site are considered final sales.
No Returns for Non-Quality Issues: We DO NOT accept returns, exchanges, or refunds if you change your mind, find the products hard to sell, or dislike the style, color, or material upon arrival.
Order Cancellations: Orders can only be canceled or modified within 24 hours of placement, provided they have not yet been processed or shipped from our warehouse. Once shipped, the order cannot be canceled.
We take great care in quality control and packaging. However, if you receive items that are physically damaged, defective from production, or incorrectly sent (wrong style/size/color), we will promptly resolve the issue.
Any claims for damages, defects, or shortages must be reported to our customer service team within 7 days of the delivery date (as shown by the logistics tracking number). Claims made after 7 days will not be accepted.
To process your claim quickly, you must provide:
Your Order Number.
Clear photos or a short video showing the packaging label and the specific defect/damage of the items.
An unboxing video is highly recommended for bulk packages to ensure accurate item counts.
If you encounter any of the issues mentioned in Section 2, please contact us immediately through one of the following channels:
Live Chat: Available directly on our website.
WhatsApp Support: [Insert your WhatsApp link/number]
Contact Page: https://haowholesale.com/contact
Our support team will review your proof within 2–3 business days.
Once the defect or incorrect shipment is verified by our team, we offer the following fair compensation options:
Store Credit / Coupon: We can issue a store credit or coupon code of equivalent value to be applied directly to your next order (Recommended & Fastest).
Partial or Full Refund: We can issue a refund for the affected items back to your original payment method (Credit Card, PayPal, etc.).
Replacement: For severe defects or high-value items, we may resend the correct items with your next bulk shipment.
Please note: Approved refunds to original payment methods may take 5–10 business days to reflect in your account, depending on your bank or payment gateway.
If we request you to return the defective or incorrect items back to our warehouse, we will provide a return address and instructions.
Authorized Returns Only: Do not send items back to the return address on the shipping label without prior authorization from our customer service team. Unapproved returns will not be processed.
Shipping Costs: For verified quality issues or packing errors, we will cover the return shipping costs or compensate you via store credits. For any other authorized exceptions, the buyer is fully responsible for all return shipping fees, duties, and taxes.
For any questions or further clarifications regarding our Return & Refund Policy, please do not hesitate to contact our team:
Haowholesale Support Team Website: https://haowholesale.com/
Contact Us: https://haowholesale.com/contact
